Examining student satisfaction with higher education services
نویسندگان
چکیده
منابع مشابه
Improving higher education through student satisfaction surveys
Along with the educational expansion and the increasing demand regarding accountability for the outcomes of higher education institutions, a great emphasis is put on students' feedback. The present paper is focused on the educational results obtained by the implementation of student satisfaction surveys in a Romanian university. The survey instruments measure three dimensions (the teaching and ...
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Students are direct receivers and participators for the higher education service, and their study activities would influence their perceptions and satisfactions to the educational quality. Through studying on the effects of students’ activities to their satisfactions, in this article, we will establish the college student satisfaction model according to the theoretical frames of ASCI and ECSI, ...
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One could be excused for failing to recognize today’s universities as the inheritors of the global higher education system that arose more than 70 years ago from the ashes of the Second World War. A wave of post-war optimism ushered in a global movement with a utopian vision in which arbitrary divisions such as class, gender, and race would be transcended in the pursuit of academic enlightenmen...
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The future of Higher Education Institutions (HEI) depend on their ability to attract and retain students, increase recognition and prestige. In order to respond to the 'customers' increasingly demanding, HEI need to identify the key factors that influence the satisfaction of a 'customers', thereby creating competitive advantages. These determinants of satisfaction are important elements that gu...
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ژورنال
عنوان ژورنال: International Journal of Public Sector Management
سال: 2010
ISSN: 0951-3558
DOI: 10.1108/09513551011022474